Frequently Asked Questions


HOW LONG IS MY VOUCHER VALID FOR?
Your voucher is valid for 12 months from the date of purchase.
The expiry date is written on your voucher.


WHAT VALUES OF GIFT VOUCHER ARE AVAILABLE?

  • The smallest value gift voucher available is £25.
  • Voucher values rise in multiples of £5 from £25 to £50.
  • Between £50 and £100, vouchers are available in multiples of £10 (including a voucher value of £75).
  • Between £100 and £200, vouchers are available in multiples of £25.
  • The highest value voucher that we offer is £200. Should you wish to buy a voucher for more than £200, you are welcome to buy more than 1 voucher.


WHERE CAN I SPEND MY VOUCHER?
Your voucher can be used, in person, at the following locations at Blackthorpe Barn on Rougham Estate:

PLEASE NOTE: Rougham Estate gift vouchers cannot be used for:

  • any purchases made through the roughamestate.com website,
  • any purchases made at other Rougham Estate locations, such as at the sunflowers, pumpkins, PYO Trees plantation etc.,
  • purchases made at the Roots Kiosk,
  • entrance to the Christmas Arts&Crafts Fair,
  • entrance to exhibitions or events held by other organisations at Blackthorpe Barn,
  • buying food, plants or other goods from third-party vendors who sometimes sell at the Blackthorpe Barn location.


HOW DO I KNOW WHEN THE CAFÉ AND SHOP ARE OPEN SO THAT I CAN USE MY VOUCHER?
All the details about the Café and the Shop can be found on our main website, including opening times, directions and the full menu for the Café.


HOW DO I RECEIVE THE GIFT VOUCHER?
The gift vouchers are delivered by email, to be printed at home, or they can be used by showing them on a smartphone at the checkout.

  • You can have the voucher sent to yourself or directly to the lucky recipient.
  • You can add your own message to the gift voucher, if you like.
  • You can choose to have the gift voucher email delivered to the recipient on a specific date, if you wish. Do this at Stage 2 of the Checkout Process, on the Email Delivery Details page. Just below the Recipient Email Address box, you can click on the calendar icon to choose a sending date.


CAN I WRITE MY OWN MESSAGE TO GO WITH THE GIFT VOUCHER?
Yes, you can send your own message with the gift voucher. At Stage 1 of the Checkout Process, on the Your Basket page, there is an option to "personalise your gift message".


CAN I BUY MORE THAN ONE VOUCHER AT ONCE?
Yes, you can add multiple vouchers to your basket and for each voucher you can enter a separate recipient email address and a different gift message per voucher. You can then pay for all the vouchers in one payment at the checkout and the vouchers will be sent to the separate recipients (unless you have chosen to have the vouchers emailed to yourself).


CAN I SEND THE GIFT VOUCHER DIRECTLY TO THE RECIPIENT?
Yes, you are able to send the gift voucher directly to the recipient and you can also choose a specific date to send the email.
Do this at Stage 2 of the Checkout Process, on the Email Delivery Details page. Just below the Recipient Email Address box, you can click on the calendar icon to choose a specific sending date.


DOES THE WHOLE VOUCHER AMOUNT HAVE TO BE SPENT IN ONE GO?
No, Rougham Estate gift vouchers can be used over multiple visits and at both the Café and the Shop (see the list above), until the full balance has been spent or until the expiry date has been reached, whichever occurs sooner.


HOW DO I KNOW HOW MUCH IS LEFT ON MY GIFT VOUCHER?
You can always check how much value is left on your gift voucher by going to the Check Balance page, using the Menu in the top left.


HOW DO I USE THE GIFT VOUCHER AT ROUGHAM ESTATE?
Vouchers can only be used in person at the Blackthorpe Barn location. You can either print out your voucher and bring the print-out with you, or you are welcome to show your voucher on your 'phone screen.

  • At the checkout, in the Café or the Shop, your voucher will be scanned and the total amount you have spent on that visit will be deducted from the balance available on your voucher.
  • If your voucher balance is less than your total spend, you can pay the outstanding amount by card/cash at the checkout.
  • If your voucher balance is greater than your total spend, the amount from this visit will be deducted from your voucher balance; the remaining voucher balance can be used on further visits, until either the full voucher value has been used up or the expiry date has been reached, whichever is sooner.


CAN I GIVE MY VOUCHER TO SOMEONE ELSE?
Rougham Estate gift vouchers are not transferrable and can only be used in person at Blackthorpe Barn. You must show your voucher either as a print-out or on your smartphone.


CAN I USE MY VOUCHER TOWARDS A CRAFT WORKSHOP?
No, unfortunately Rougham Estate gift vouchers cannot be used towards buying workshops on the Rougham Estate website. They can, however, be used at the Café and the Shop which are a matter of steps from the Meadow Room, where the workshops are held.


CAN I USE MY VOUCHER AT THE SUNFLOWERS AND PUMPKINS?
No, unfortunately Rougham Estate gift vouchers can only be used at the Blackthorpe Barn location.


CAN I USE MY VOUCHER TO BUY A ROUGHAM HALL GUIDED WALK TICKET?
No, unfortunately vouchers cannot be used to buy tickets for the Rougham Hall Guided Walks, when they are scheduled. However, you can use your voucher at Roots Café and at the Rougham Estate Shop, which is where the walk starts and ends.


CAN I USE MY VOUCHER TO BOOK A TIMESLOT AT THE PYO CHRISTMAS TREE EVENT?
No, unfortunately Rougham Estate gift vouchers cannot be used when booking your Pick Your Own Tree timeslot ticket on roughamestate.com.
However, you can indeed use your voucher towards paying for your chosen tree at the Blackthorpe Barn location, after it has been cut.

CAN I USE MY VOUCHER TO BUY A TICKET FOR THE ARTS AND CRAFTS FAIR?
No, unfortunately Rougham Estate gift vouchers cannot be used towards entrance tickets to the Arts and Crafts Fair at Christmas. However, you can use your voucher in the Christmas Shop, towards buying a Christmas tree and at Roots Café.


CAN I CHANGE MY MIND ABOUT THE GIFT VOUCHER AFTER HAVING BOUGHT IT?
In accordance with online-buying regulations, you have a 14 day cooling-off period to change your mind and to ask for a refund for a voucher you have bought, as long as the voucher has not been used during this period. After this time we cannot give a refund for a voucher.
If any amount of the voucher has already been used as payment or part-payment for something at Rougham Estate within those first 14 days, we can no longer give a refund or a partial refund for the voucher, since it has been used.


CAN I DELAY THE START OF THE 12 MONTH VALIDITY PERIOD FOR A GIFT VOUCHER?
Yes, if you would like the 12 month validity period for a gift voucher to start after the purchase date, at the time of purchasing the voucher you can choose a future date as the beginning of the 12 months.
On the first Checkout Page: Your Basket, below the option to personalise your gift message, click the calendar icon beside the text saying "This voucher is valid from..." in order to select an alternative start date.
The start of the validity period, and thereby also the expiry date, are set at the time of purchase. Once a voucher has been purchased, neither the start of the validity period nor the expiry date can be changed.


HOW DO I GET A REFUND FOR MY VOUCHER?
We can only process a refund for an unused gift voucher if it is within 14 days of the purchase date, and only the purchaser of the voucher can request a refund.
Please email us at floormanager@roughamestate.com quoting your name and voucher number to request a cancellation.
Your refund will be made to your original form of payment within 14 days of your request to cancel the voucher.
Vouchers cannot be cancelled/refunded after 14 days from the purchase date, or if the voucher has already been used or partially used within the 14 days after purchase.


CAN I EXCHANGE MY VOUCHER FOR CASH?
No, unfortunately we cannot exchange vouchers for cash. However, there are numerous ways you can use your voucher here at Blackthorpe Barn, from tasty brunches at Roots Café to beautiful home- and gardenware items from the Garden Room Shop, to fabulous decorations at Christmas and towards buying a Rougham Estate Christmas tree. Your voucher is valid for 12 months, so there is plenty of time to find something you like.


CAN I GET AN EXTENSION TO THE EXPIRY DATE OF MY GIFT VOUCHER?
Each Rougham Estate gift voucher is valid for a full 12 months. The expiry date is printed on your voucher. We are unable to extend this date for any reason.



Full terms and conditions for our vouchers can be found here.